Explanation
Correct answer: B.
Choice B is correct. The percent of Employee A's calls that received a rating of star is the number of Employee A's -star calls divided by the total number of Employee A's calls. This quotient, , is approximately equal to , or . To the nearest whole percent, this is .
Desmos solution:
Note: The regression 16 ~ P% of 145 solves for P, giving 11.0345%, which rounds to 11%.
Enter in Desmos:
Reviewed and rewritten by CookSAT
Why the other choices are wrong
Choice A
Choice A is incorrect and may result from dividing Employee A's 1-star calls by the total number of all calls (500) instead of by Employee A's total calls (145), calculating .
Choice C
Choice C is incorrect and may result from a conceptual error. For example, is the number, not the percent, of calls taken by Employee A that received a rating of star.
Choice D
Choice D is incorrect. This is the percent of all calls that received a rating of star that were taken by Employee A.