Which choice best states the main idea of the text?
A
Research suggests that most users of smart home technology will not achieve a feeling of satisfaction given the utilization challenges of such technology.
B
Although most smart home technology is aimed at meeting or exceeding users’ high expectations, those expectations in general remain poorly understood.
C
Research suggests that users with high expectations for a new technology can feel content with that technology even after experiencing negative disconfirmation.
D
Although negative disconfirmation has often been studied, little is known about the cognitive mechanisms shaping users’ reactions to it in the context of new technology adoption.
Explanation
Correct answer: C.
Choice C is the best answer. The passage begins by describing the study, and concludes with its results: "many users employed cognitive mechanisms to mitigate those feelings [of negative disconfirmation]."
Why the other choices are wrong
Choice A
Choice A is incorrect. This is the opposite of what the text claims. Rather, the researchers found that "many users" reversed "their initial sense of disappointment."
Choice B
Choice B is incorrect. This choice doesn’t reflect the text. What the expectations of smart home tech users are is not discussed.
Choice D
Choice D is incorrect. This choice doesn’t reflect the text. How often these topics have been studied is not mentioned.